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Frequently Asked Questions

You don't need to set up an account to place an order with Small Feet Shoes you can simply choose to purchase as a guest at checkout. 

When looking for ladies small size shoes one thing that we always ask ourselves is how true are they too size, Are they big? Are they small?  Are they wide? Are they Narrow?


The honest answer to this is many styles can vary in size due to a number of factors, heel height being the main.  We will try our best to keep all sizes as accurate as possible, if for any reason there is a variance in size we will adjust the size accordingly with the size we feel appropriate.


To give you the best idea we have created the below a guide to how we request all shoes to be made to fit foot lengths. If you are unsure then send us your measurements and we will help assist you.


Small Feet Shoe’s Size Guide 








































Guide on how to measure your feet


When it comes to measuring your own feet, all you have to do is place your feet on a piece of paper or card making sure you are on a flat surface. Then carefully draw around each foot.


Measure the drawings from heel to the longest toe as indicted on our diagram below and also the widest part.    


We are able to make customised shoes for customers whom fall outside of our sizing range.  These are for customers whom are after a particular design we don't have advertised on our website, or have a smaller foot than we would normally provide.  

Simple upper designs can be hand made to measurements provided by the customer however as these are hand made to order they are exempt from our returns process.  Please drop us an email if this is something you are interest in.


In Stock Items - 

Small Feet Shoes will dispatch all shoe’s from our In Stock selection within two business days.  Free delivery is offered for UK only on orders over £60 and aim to deliver within 5-7 working days.  

Express delivery Services Are Sent via Royal Mail 1st Class recorded post, so you can expect your item to be delivered within 5 working day’s.  For Europe your order is sent via Royal Mail, therefor you should receive your order within 5-10 Working days.  For the rest of the world items are sent International Air Mail via Royal Mail and should be delivered with 10-14 working days.  As soon as your item is dispatched you will receive an email from us to notify you.

Made To Order -

Most of our shoes are hand made or made to order for you, there for delivery will be longer than our in stock items.  Delivery will usually be dispatched to you within 14 WORKING DAYS from the date you place your order.   Please note during our busy periods delivery may be delayed, therfore if your item is needed for an occasion then please let us know when placing your order.  As soon as your item is dispatched you will receive an email from us to notify you.

PLEASE NOTE: Order's placed which include both in stock item's and made to order item's on the same order number will be dispatched together in the same package. If you wish for eg the in stock item to be sent separately then please place separate order's with us.  

Polite NoticeWe cannot always guarantee these specific time scales as some of our shoes are hand made to order in locations across the world.  Delivery may sometimes get held up when clearing customs within the UK before we can send to you, of course should this happen and your item be delayed we will notify you to keep you fully up to date with your order.  85% of items are delivered within this time schedule but advise to order early especially if they are for a specific date or occasion.  Our delivery schedules are only estimates, we cannot unfortunately give guarantees as sometimes deliveries can be delayed due to unforeseen circumstances out of Small Feet Shoe’s Control.

If you require shoes for a specific date (wedding day’s, events, proms etc) then please contact us first where we can give you an estimate the likely date of your item will arrive.

We know how difficult it is to find that perfect pair of shoes, so if once you receive your purchase and you are not completely happy please return them to us via the returns section at the bottom of our website. If your shoes are faulty please contact us and we will also send you a replacement pair free of charge.

You can return your items for up to 21 days from the receipt date. All shoes must be returned unworn and in the original condition complete with box. Please ensure you obtain a certificate of postage as your insurance against loss/damage as refunds will not be issued for goods which are damaged or lost in the post en-route to Small Feet- please contact Royal Mail for re-imbursement. Please note: we issue refunds via the original transaction upon receipt of your return

Items returned after this date (21 days) without prior notification of requesting an extension will receive store credit only.

For full terms on refunds please see our terms and conditions 

To request an exchange to an alternative size please see our returns page and fill in the relevant sections.  

All exchanges are sent free of charge upon receipt on your return. (UK Only). If your item was made to order please bear in mind this will take the same process time as if you was re-ordering.

Sale item's can only be exchanged if the given size is still available in stock and at the sales price paid.